Question 1

Are your yurts made in Mongolia?

Accepted Answer

Yes, all our yurts are handcrafted in Mongolia by local artisans using traditional techniques passed down for generations. Every piece reflects authentic Mongolian heritage and craftsmanship.

Question 2

Do you make each yurt after the order is placed?

Accepted Answer

Yes. Every yurt is made to order, allowing customers to choose their preferred size, design, and features. We do not mass-produce yurts, ensuring quality and uniqueness in every order.

Question 3

How long does it take to make a yurt?

Accepted Answer

Most 4-6 khanat yurts are ready within 7 working days. For special requests or bulk orders, we’ll contact you directly with a specific manufacturing timeline.

Question 4

How do you ship the yurts internationally?

Accepted Answer

We use DHL Express and other trusted logistics partners. Your yurt is carefully packaged for safe international delivery, and tracking information will be provided once it’s shipped.

Question 5

What happens if my yurt is damaged during shipping?

Accepted Answer

If your yurt or any part arrives damaged, we offer a repair and replacement service. You only need to purchase the broken parts, which we’ll provide at a discounted price.

Question 6

Do you provide assembly instructions?

Accepted Answer

Yes. Every yurt order includes a virtual step-by-step guide from our team. We don’t include paper manuals to reduce waste, but we offer online or video assistance for setup.

Question 7

Are your yurts suitable for all seasons?

Accepted Answer

Yes, our yurts can be adapted for any climate. We offer Summer and Winter Packages with additional insulation, felt, and ventilation features suited for your environment.

Question 8

Do you sell yurt furniture and accessories?

Accepted Answer

Yes! We offer authentic Mongolian furniture, carpets, and décor designed to perfectly complement your yurt’s interior.
Most of our accessories are sourced from local small businesses and artisan partners, meaning that with every purchase, you’re also supporting the broader Mongolian crafting community.

Question 9

Can I order custom patterns, colors, or engravings?

Accepted Answer

Absolutely. You can choose from traditional Mongolian motifs or request a custom design. Our artisans can engrave or hand-paint according to your preferences.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major international payment methods, including PayPal, international cards, and upon request we can accept direct bank transfer.

Question 11

Can I visit your workshop?

Accepted Answer

Yes! Visitors are welcome by appointment. We’re located in Bayanzurkh district, Ulaanbaatar, Mongolia — we’d love to show you the craftsmanship behind our yurts.

We can also recommend local camps and tourist centers that use our yurts, where you can experience Mongolian culture, enjoy horseback riding, dog sledding, and other traditional activities firsthand.

Frequently asked questions