Shipping & Returns
📦 Shipping Policy
At TulgatYurts, every order is carefully handcrafted and packed in Mongolia before being shipped worldwide.
Production Time:
Most yurts are made to order and completed within 7 working days. For larger or custom orders, we will contact you directly with a specific production timeline.
Shipping Method:
We ship internationally using DHL Express and other trusted carriers to ensure fast and secure delivery.
All items are tracked, and you’ll receive your tracking number as soon as your order has been dispatched.
Shipping Costs:
Shipping fees are calculated based on destination, package weight, and dimensions. You can view the estimated shipping cost at checkout before confirming your order.
Customs & Import Fees:
International customers may be subject to customs duties or import taxes, depending on the destination country’s regulations. These charges are the buyer’s responsibility.
🔁 Return & Replacement Policy
Our products are handcrafted and made to order, so we encourage customers to review their choices carefully before purchasing.
Returns:
Since each yurt is custom-made, returns or cancellations are only accepted in special cases, such as damage during transport or major manufacturing defects.
Damaged or Missing Parts:
If your order arrives damaged, please contact us within 7 days of delivery with photos of the affected parts.
We’ll assess the situation and provide a repair or replacement service.
You’ll only need to purchase the replacement parts themselves, which we’ll offer at a discounted price.
Repair Assistance:
We also offer guidance and repair support for minor damage. Our team can help you identify what needs replacement and how to fix it safely.
🌍 Sustainability & Responsibility
Each TulgatYurts product is crafted with a deep respect for Mongolia’s nature, heritage, and nomadic craftsmanship. We carefully select our materials to ensure minimal waste and environmental impact — using responsibly sourced wood, natural felt, and locally produced components whenever possible.
Our production process remains true to centuries-old methods, passed down through generations, while integrating thoughtful innovations to improve durability and comfort. Every piece is made by skilled artisans whose work sustains not only their families but also the living tradition of Mongolian craftsmanship.
By choosing TulgatYurts, you’re helping preserve this heritage, empower local communities, and support a more sustainable future — one yurt at a time.